Hotel & Travel

Headquarters Hotel

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Hyatt Regency Orlando
9801 International Drive
Orlando, Florida, 32819
P: 407-284-1234

Join ACI Alliance members, colleagues, and members of industry at the Hyatt Regency Orlando, an iconic hotel in the heart of everything Orlando has to offer. Located on International Drive, you will be just minutes away from famous theme parks, eclectic dining options, and a vibrant nightlife.

CI2020 Cancellation

As of March 9, CI2020 has been cancelled due to the coronavirus disease 2019 (COVID-19) outbreak. 

Review the full notice regarding CI2020 cancellation.

For CI2020 Guests with Hotel Reservations: 

How can I cancel my hotel room reservation?

Please call the hotel at which you registered and cancel your room as soon as possible. If you are at the Hyatt Regency, if canceled 72 hours prior to the arrival date, there should be no penalty. The Hyatt has been informed of our conference cancellation.  

To contact Hyatt Regency reservations, please call 407-284-1234.

Support ACI Alliance

To obtain the necessary amount of meeting and exhibit space, ACI Alliance must commit to using a minimum number of guest rooms. If that commitment is not met, ACI Alliance will incur significant financial penalties and it will cause a major impact on the future programs that ACI Alliance is able to offer. By booking your room under the official ACI Alliance room block, you help ACI Alliance meet its hotel obligation. We thank you in advance for your assistance.



The hotel has something for everyone, including two sparkling pools, a full-service spa and salon, StayFit Gym, tennis courts, bicycle rentals, and seven restaurants and bars. All guestrooms at the Hyatt Regency feature the Hyatt Grand Bed and spacious workspace, as well as other modern amenities including complimentary Wi-Fi, 42” flat panel LCD TV, mini-refrigerator, in-room Starbucks coffee, and two bottled waters per day.

Special Group Rates

Special group rates for this meeting are $269 (single or double) per night plus tax and a daily discounted resort fee of $10. Basic guest room internet is included in the group rate. Resort fee includes access to the fitness center (classes, pool activities and bike rental), a 10% discount off Spa treatments and merchandise, two I-Ride Trolley Tickets, local and 1-800 calls, and two bottled waters per day.

Space is limited and reservations received after Monday, February 17, 2020, or after the room block fills, are subject to rate and space availability. Reservations canceled within 72 hours of arrival or guests who fail to check-in on the scheduled date of arrival will be charged the first night’s room and tax.


The Hyatt Regency Orlando does not have an onsite childcare program, however the hotel concierge can assist with providing in-room babysitting services from these recommended services:

Kids Night Out Theme Park Nannies

Hearing Loss Accessible

The conference is accessible to people with hearing loss. All sessions on Wednesday-Saturday morning will have real-time captioning in English.


The Hyatt Regency Orlando conference facility is fully accessible to people with physical disabilities. Additionally, there are guest rooms that are accessible for people with disabilities.

Note regarding Unauthorized Registration and Housing Services

It has come to our attention there are companies operating on the internet claiming to offer registration and housing services for ACI Alliance CI2020 meeting. These companies are not affiliated with the American Cochlear Implant Alliance and do not offer any services on our behalf. You may receive e-mails or phone calls from these companies urging you to book hotel rooms or register for the meeting(s). Registration and housing should only be accessed from the ACI Alliance website or CI2020 website. Housing reservations should be made directly with Hyatt Regency Orlando.


Travel & Local Activities

Air Transportation

Orlando International Airport (MCO)
13 miles from Hyatt Regency Orlando

ACIA has arranged special meeting discounts on United Airlines and American Airlines. These special discounts are available by booking with the carriers directly, through a travel agent, or online.

United Airlines:

7:00 am–9:00 pm CST; Monday–Friday
8:00 am–5:00 pm CST; Saturday–Sunday
Z Code: ZHKG
Agreement Code: 863693

Purchase your ticket online at and receive a discount off the lowest applicable fares. When booking online, please enter ZHKG863693 to receive your discount.  Area/Zone fares based on geographic location are also available with no Saturday night stay required.

American Airlines:

Authorization Number: A1530EF

Purchase your ticket online at and receive a discount off the lowest applicable fares. When booking online, please enter 1530EF to receive your discount.

Ground Transportation

Car Rental:

Avis is designated as the official car rental company for CI2020 International.  Special meeting rates and discounts are available on a wide selection of GM and other fine cars. To receive these special rates, be sure to mention your Avis Worldwide Discount (AWD) number when you call.

Avis Online Reservations
Phone: 800-331-1600
AWD Number: B169699 



Fun and thrilling things to do in or near Orlando

Disney Theme Parks

Discounted Disney Theme Park Tickets are available for CI2020 attendees: To purchase please call 407-566-5600 or CLICK HERE.  Please note the cut-off date for advance purchase savings is March 12, 2020. Disney currently provides exclusive After 1PM and After 5PM Twilight Tickets and special discounted multi-day tickets to meeting & convention groups that are not available at our Ticket Windows. The multi-day tickets include an additional complimentary admission to an additional Disney experience like a day at a Water Park, or game of Mini Golf. 

Kennedy Space Center

The Kennedy Space Center is just an hour east of Orlando near Titusville and well worth the drive! Visit NASA’s launch headquarters, the only place on Earth where you can meet astronauts, see rockets, experience flight simulations, and even see a real launch (check the launch schedule in advance).

Gatorland: The Alligator Capital of the World

Also known as the ‘Alligator Capital of the World’, Gatorland is a must-see for anyone who wants to get a real feel for Everglades nature, culture, and animals. This 110-acre theme park and wildlife preserve is filled with engaging exhibits, exciting rides, and thrilling gator-themed entertainment.


Just north of the Orange County Convention Center on I-Drive, WonderWorks’ upside-down construction is attention-getting! Inside visitors will find laser tag, a rope course, a 6-D motion ride, and lots more. Young travelers will especially appreciate the 100+ hands-on science exhibits, while parents will love the educational elements.

Leu Gardens

Located on Lake Ivanhoe, near downtown, Leu Gardens feature more than 1000 rose bushes, a citric grove and a butterfly garden. Explore an amazing 50-acre botanical oasis minutes from Downtown Orlando.